All products purchased from silvafashion.com can be Exchanged within 7 days only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
You must notify us within 7 days of delivery by writing to firstname.lastname@example.org and calling at 0092-310-310-5467. You will be required to email photographic evidence of the defective item at email@example.com and Whatsapp us at 0092-310-310-5467, to proceed with exchange or return process.
Replacement on domestic orders will be sent once the defected/faulty/damaged item is received by Silva Fashion. Claims on all international orders will be dealt on a case-to-case basis.
There are some cases where Silva Fashion will not accept any returns & exchanges. Such cases include, but are not limited to the following:
- Sale items
- Exchange or return request is made outside the specified time frame (after 7 days)
- Product is damaged because of use
- Product has been tampered
- Anything is missing from the package including price tags, labels, original packing, freebies and accessories
Silva Fashion does not offer any “refund” or “Money Back Guarantee” on purchased items, except in-case of prepayments where the items are Sold-out or contain any manufacturing defects.
In-case of refund, your payment will be credited directly in your account/credit/debit card within 10 days once the item is returned.
Silva Fashion reserves the right to change their “Exchange and Return” policy, without any prior notification.